IPCams Hub Remote Access

How Does it Work?

IPCams Hub works by proxying your camera streams over the internet from your Hub to your other iCloud connected devices. It uses industry standard WebRTC technologies to ensure a smooth and resilient connection no matter where you are.

There are a few key points that makes IPCams remote access one of the best solutions out there:

Direct - Your hub creates a direct peer to peer link between the two devices to create the fastest connection possible with the lowest latency.

Adaptive Streaming - It uses adaptive streaming and adjusts the resolution and frame rate as needed to work with the available network bandwidth between both devices. This ensures you can still see your stream no matter how fast or slow your connection is.

Encrypted & Secure - Remote access works by creating an encrypted peer to peer connection between your IPCams Hub and other devices on your iCloud account. This ensures your camera streams are kept private to your devices and aren't ever accessible by anyone else.

How do I set it up?

To enable remote access, you should setup your IPCams Hub first by going to the IPCams settings page and going through the setup flow prompted by the app. You'll need to be sure to enable monitoring for the camera you want to access remotely.

If you don't add your cameras to be monitored by your Hub they will not be remotely accessible. If you don't care about IPCams Hub motion detection, you can still add the camera to be monitored but disable the motion detection for the camera.

Can I turn it off?

If you don't want to use IPCams Hub remote access and would prefer to use your own solution (VPN, port forwarding, etc.), you can easily disable remote access from the IPCams Hub page.

To disable it, go to Settings -> IPCams Hub -> Hub Server (Usually shows the device name) -> Toggle Remote Access.

Why doesn't it work?

IPCams Hub remote access should work pretty seamlessly and automatically but sometimes some kinks can causes issues with normal functioning. Here are some tips to ensure things work:

  1. Make sure your IPCams Hub device is on, the app, is running and it is connected to the internet.
  2. Ensure that your devices have iCloud sync enabled and there are no iCloud errors reported by IPCams.
  3. Ensure that the camera you want to access has been enabled for monitoring by the hub device. To verify that it is monitored, make sure the camera shows up the list of monitored camera on the IPCams Hub page and that you get a green check mark with the MONITORING label when viewing the camera.
  4. Make sure that your camera is compatible with our modern video player. The modern video player is the default player for most cameras today. If you had set it up previously or it failed the initial compatibility check you might be using the classic player. You can check which player you are using by selecting the Stream Info option when viewing the camera.

    The modern player is required by the hub device to be able to efficiently proxy both audio and video to your remote device. If your camera has problems and reports errors with the modern player, please send us a bug report and we'd be happy to see if we can fix it.

What if I don't have a device for IPCams Hub?

IPCams Hub offers a quick and automatic solution for remote access, we think it is the best way to access your camera remotely. If you don't have a compatible device or don't want to use IPCams Hub some customers have reported success with VPNs or port forwarding.

Note: this is not something IPCams can help support in any way. If you have a problem or need help with it a third party solution, you will more than likely need to consult your router's documentation and support.